A few years ago I had a bad experience with an order from a German online store, bike24 (since then I bough a running shoe from them and had no problems) and now I tried ordering from another store from the same country. This order from rosebikes was interesting to :)
I had two packages on route to me, one had tracking, the other didn't. So one day I got an email that they couldn't deliver one of the packages and it got back to the store. I explained that the package was probably not sent because it had no tracking and asked them to send it again. I got the package after a few days.
They speak very poor English, I asked for a tracking number and couldn't get a link. Luckily they have a very good country manager, Alex Ciocan and if you have any problems you can contact him and he is very helpful.
For the next order I will be extra careful to chose UPS for the shipping because the package that was shipped with them had tracking and arrived in time.
Two good thing about this order:
- they have sent a super cool bag as a new customer gift
- the boxes are also super cool so I will be keeping them for storage
Rosebikes have very competitive prices so I'll be ordering from them in the future again :)
